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What better way to understand your customer’s experience with you than to see it through their eyes? Our mystery shopping facilities allow you to gain structured and actionable feedback on the service and delivery your customers experience. It’s an excellent way to test how your staff interpret and put into place your brand values and your policies. A great way to measure retail service offering, whether you operate your own outlets or work as a franchise.
Contact us to develop your own bespoke mystery shopping programme.